Dear All Students,
Please be aware that there will be no IT Support available during the FIRST WEEK of the Easter break and any tickets sent after Friday 26th March will be responded to on Tuesday 6th April 2021.
Just a reminder on the process of requesting support from IT;
- All IT issues should be reported to helpdesk@bluecoatschool.org.uk
- The helpdesk is monitored between 8am-4:30pm Monday to Friday, and there will not be a response to any tickets outside of these hours
- There is no need to send multiple tickets you just need to be patient
- Students should not email myself or Mr Free directly, all requests need to be sent via the helpdesk
Password Resets
If you need to reset your VLE/email/Edulink password you should email the helpdesk and include the information below, if you do not provide this information the password cannot be reset
- your full name & school username
- an alternative email address (this cannot be your school email address)
Your new password will be sent to the email address provided so please make sure that you spell the email address correctly.
Thanks
Miss Speed