Dear All Students,
Please be aware that there will be no IT Support available during February half term and any tickets sent after 4pm on Thursday 17th February will be responded to on Monday 28th February 2022.
Just a reminder on the process of requesting support from IT;
- All IT issues should be reported to helpdesk@bluecoatschool.org.uk
- The helpdesk is monitored between 8am and 4pm Monday to Friday, and there will not be a response to any tickets outside of these hours
- There is no need to send multiple tickets you just need to be patient
- Students should not email me directly, all requests need to be sent via the helpdesk
Password Resets
If you need to reset your email or Edulink password you should email the helpdesk and include the information below, if you do not provide this information the password cannot be reset
- your full name & school username
- an alternative email address (this cannot be your school email address)
Your new password will be sent to the email address provided so please make sure that you spell the email address correctly.
Thanks
Miss Speed